Frequently Asked Questions
Clear answers for guests, companies, and landlords considering Otto Stay.
General & Guest Questions
```What is Otto Stay?
Otto Stay is a boutique short-stay and property management company based in London. We operate a carefully selected portfolio of apartments in key locations such as Camden, London Bridge, Canary Wharf, and Notting Hill.
Are Otto Stay apartments legal in London?
Yes. All Otto Stay properties operate within UK and London regulations, including the 90-day short-let rule where applicable, or with the appropriate permissions.
What is included in an Otto Stay apartment?
Our apartments are fully furnished and ready for arrival. This typically includes hotel-quality linen and towels, a fully equipped kitchen, fast WiFi, self check-in, and professional cleaning between stays.
Do you offer self check-in?
Yes. Most Otto Stay apartments offer secure self check-in, allowing guests to arrive at a time that suits them.
Who stays at Otto Stay apartments?
Our guests include leisure travellers, professionals, contractors, and companies needing short-term or medium-term accommodation in London.
```Corporate & Company Bookings
```What is corporate accommodation?
Corporate accommodation is fully furnished short-stay housing designed for professionals, project teams, relocations, and contractors. It offers more space and flexibility than hotels.
Can companies book directly with Otto Stay?
Yes. Companies can book directly with us for short or mid-term stays. We regularly work with businesses and project teams.
Do you provide invoices for company bookings?
Yes. We provide clear invoices suitable for company accounts and expense reporting.
Are longer stays available?
Depending on availability, longer stays can be arranged. Please contact us with your dates and requirements.
Can a booking be extended?
In many cases, yes. Extensions are subject to availability and should be requested as early as possible.
```Landlord Questions
```How does short-let management work with Otto Stay?
We manage the day-to-day operation of your property, including listings, pricing, guest communication, cleaning coordination, and reporting, while you remain the property owner.
What is the 90-day rule in London?
Residential properties in London can generally be let for up to 90 nights per calendar year without planning permission. We help landlords operate within this rule or explore compliant alternatives.
Do you offer guaranteed rent?
Depending on the property, we may discuss revenue share, hybrid, or fixed arrangements, particularly for corporate use.
Who pays for cleaning and maintenance?
Cleaning is typically covered through guest bookings. Minor maintenance is coordinated by Otto Stay, while major repairs remain the landlord’s responsibility.
How do you protect my property?
We focus on careful guest screening, professional cleaning, regular checks, and clear house rules to protect your asset long term.
Is my property suitable for Otto Stay?
We typically work with modern, well-located flats in London Zones 1–3. Contact us with your postcode and details for an honest assessment.
```Still have questions?
If you’re unsure whether Otto Stay is right for your stay or property, we’re happy to talk.